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Are we crazy?

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From digital adoption to user assistance

James Evans

PRIVÉ RELEASE

Copilot

SILKY SMOOTH AI

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Hugo Pegley

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How generative AI is impacting customer service (and why in-product agents rule supreme)

One of the areas gathering the most excitement for the application of generative AI tech is in customer service.

Hugo Pegley

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Why AI support agents are the new frontier for SaaS CS success

This emergence of the AI support agent has fundamentally changed how we need to think about customer service and customer experie…

Finn Lobsien

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Is usage-based pricing overrated? These 3 YC founders agree (and so do we)

Want more YC insights? For more startup advice 👇 If you love pricing, I’m sorry for you. It means you’re a nerd like me, so…

Hugo Pegley

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Churn reduction: Data-driven strategies for better growth

Churn reduction for B2B SaaS doesn’t have to be complicated. We can create a targeted and effective approach backed by data. Lear…

Hugo Pegley

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Customers annoyed with you? You’re annoyed with them? Why a customer experience manager is key to SaaS success

Learn about the impact of a customer experience manager on customer satisfaction and user retention, how they anticipate customer…

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